RETURN POLICY

We want you to be happy with your new purchase

  • We offer exchange or store credit on any unworn, undamaged product that are returned within 30 days of purchase and in original packaging
    • A code will be sent to the email you provided at checkout
    • There is no expiry date
  • Return must be initiated within 14 days of purchase date 
  • Shipping to and from is your responsibility and we recommend shipping in a bubble wrap envelope in order to prevent damage

If you feel you have received a defective or damaged item, please contact info@katieraecollection.com within 5 business days of the delivery date

To initiate return please email us with your order number at info@katieraecollection.com

PLEASE NOTE:

  • The original shipping and handling charges are not refundable
  • Custom and Special Order items cannot be returned and are final sale
  • Wholesale items are final sale